- Course Code: BSB20120
- Certificate II
BSB20120 Certificate II in Workplace Skills
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Available Location and Date
None currently available
Course Overview
BSB20120 Certificate II in Workplace Skills
This qualification provides you with diverse opportunities. With us, you will get more than your usual business course. You’ll learn vital skills to launch your career in an office environment and set you up for success with transferable skills.
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Course Outcomes
Upon successful completion of this course, you will receive a Certificate II in Workplace Skills (BSB20120).
Possible job outcomes may include:
- Administration Assistant
- Clerical Worker
- Data Entry Operator
- Information Desk Clerk
- Office Junior
- Receptionist
Entry Requirements
What do I need before I start?
There are no formal prerequisite units required for entry into this course.
You will however require basic English language, literacy and numeracy (LLN) skills.
Before commencing this course, you will be required to undertake an Online LLN ASSESSMENT.
If you are completing the course via an online or RPL delivery mode, you will need access to a computer with word processing, PDF reader capabilities and an internet connection.
This course is not open to international students (student visa 500).
What will I need to provide to enrol?
- Enrolment Form
- USI
- Photo Identification
- Completion of LLN assessment
- Copies of previous qualifications
Units of Competency
To complete this course you must demonstrate competency in a total of 10 units.
Core Units
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBSUS211 Participate in sustainable work practices
- BSBWHS211 Contribute to the health and safety of self and others
Elective Units*
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTWK201 Work effectively with others
- BSBOPS203 – Deliver a service to customers
- BSBTEC201 – Use business software applications
You can view the full list of units available to study within this qualification on training.gov.au.
*If you wish to change one or more of your elective units please contact us. While we endeavour to be able to provide all options, changes to elective units cannot be guaranteed. The cost for custom unit packaging is $500 per qualification for full study or $250 for RPL.
Delivery Options
Standard Online Delivery
1 unit per month for 10 months. Includes regular contact with a trainer. Should allow 20 – 25 hours per week to study.
Accelerated Learning
For people with prior knowledge, skills or qualifications. 2 units per month for 5 months. Should allow 30 – 40 hours per week to study.
Assessment Only / RPL
For people with evidence of their extensive experience.
We aim to have all RPL assessments finalised within 12 weeks but it is usually much quicker. The actual timeframe depends on the course you are seeking RPL for, how long it takes you to supply the evidence and how long it takes us to verify your evidence.
You can complete our Free Skills Assessment right now to determine if this is the right option for you.
Custom Enrolment
If you wish to customise your course, change your elective units or study load please contact us to request an individual learning plan.
The number of hours outlined is a guide only and each individual will learn at a different pace. Students may request an extension or submit their assessments early as required to suit their individual learning needs.
Online Resources
Asset College delivers this qualification completely online. For some courses, learning material is not able to be printed or downloaded by students into PDF or Word format for offline purposes. If you would like to discuss printed materials, please contact us prior to enrolment.
Other Information
On enrolment, you will receive a customised training plan. This training plan will list all units of competency you will complete within this qualification along with their due dates for submission. Students must be submitting units by the due dates outlined on your training plan or an extension application will be required.
Pathways
After completing this course you may wish to further your studies with:
- BSB30120 Certificate III in Business
- Other relevant Certificate III qualifications.
Course Fees
Course Fees
This qualification is available through online study or RPL. You can also opt to complete some units by RPL and some units through online study.
Online Study – $995
RPL – $500
Payment Options
Online Study
1. Pay as you go
Pay in 4 simple instalments. Please view our Course Fees brochure to see instalment amounts.
2. zipMoney
Up to 3 months interest free on zipMoney. Best for people with an existing zipMoney account.
Individualised quotes will be discussed with our RPL Manager after submission of a free skills assessment. Please read the full outline on our RPL process here.
RPL
1. 2 split payments
Pay 50% of the course fees to begin your RPL, with 50% due on completion before your certificate is issued.
2. zipMoney payment plan
Up to 6 months interest free on zipMoney. Best for people with an existing zipMoney account.
Other Information
Please read our Course Fees and Refund policy here.
For information about studying this qualification under a traineeship arrangement please click here.
Extension Request Fees
Should you require an extension on your study, the following applies:
| Full Qualification | ||
| One Month | $150 | |
| Six Months | $300 | |
| Single Unit | ||
| One Month | $50 | |
| Six Months | $150 |
Assessment Re-Submission Fees
Should you be deemed not competent after 2 attempts at a unit of competency, an assessment re-submission fee of $50 will apply per assessment.
Re-Enrolment
Should you wish to cancel your course or your enrolment is cancelled by us due to no progress and you then wish to re-enrol, a re-enrolment fee of 25% of the standard course fee will apply if requested within 3 months of initial cancellation. If re-enrolment is requested within 4 – 12 months of initial cancellation, 50% of the standard course fee will apply.
Licensing Requirements
Employment Support
Maria Kohunui
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